Getting your parts
Delivery, payment
and returns.
We hold stock in Dar es Salaam and bring in what we do not hold. Every order is confirmed with you on WhatsApp before you pay anything.
Delivery
How long it takes.
These are the timeframes we work to once an order is confirmed and the part is in the country. If a part has to be brought in, we tell you that before you commit, and the international lead time applies instead.
We never quote a delivery date until we have confirmed the part is obtainable. If we cannot get it, we say so rather than take the order.
Mwanza, Mbeya 3–7 business days
Rural timeframes depend on location and courier availability. Delivery cost is confirmed on WhatsApp with your order.
Payment
You pay us directly.
Not through the app.
The Motarix app does not take payments and never asks for card details. You build a basket, send it to us on WhatsApp, and we agree the total, the delivery cost and how you would like to pay.
No card details in the app
There is no checkout, no card form and no in-app purchase. Nothing to enter, and nothing for us to store.
Confirmed before you pay
We confirm the part fits, that we can get it, the price and the delivery date before any money changes hands.
A person, not a form
Every order runs through a WhatsApp conversation, so there is always someone to ask if something is not clear.
Bringing it in
Most of what we sell,
we bring in.
We hold a focused range in Dar es Salaam and source the rest to order. That is why every order runs through a conversation rather than a checkout.
Returns
You can return a part within 14 days of delivery. To be accepted it must be unused and in its original packaging — or it must be the wrong part, defective, or damaged when it reached you.
What we cannot take back
- Parts that have been installed
- Fluids and oils once opened
- Electrical components that have been tested
- Parts ordered in error by the customer, where the part itself is correct as supplied
Who pays the return shipping
If the return is due to our error — wrong part sent, or a defective product — Motarix Automotive covers the return shipping cost. If the return is for any other reason, such as a change of mind or an ordering error at your end, the return shipping is yours.
Refunds
Once we have received and inspected the return, refunds are processed within 7 business days, to the original payment method. Shipping costs are not refundable unless the return is due to our error.
Warranty on parts
Parts carry the manufacturer's own warranty. Once a part is installed, the manufacturer's terms apply. Keep your invoice — you will need it for any claim, and we can re-send it if you have lost it.
Something not right?
Message us on WhatsApp at +255 790 828 723 or email support@motarixautomotive.com. Tell us the part number and what happened, and we will sort it out.
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