Terms, privacy,
shipping and returns.

Privacy policy

Motarix Automotive respects your privacy. This policy explains what we collect through our website and mobile app, how we use it, who we share it with, and your choices. You can browse parts in our app without creating an account or giving us your name.

What we collect

Through the website, when you place an order or contact us, we may collect: full name, email address, phone number, delivery address, vehicle details (make, model, year, VIN) provided for parts enquiries, payment information processed securely through our payment provider — we do not store card details — and website usage data through cookies and analytics.

In the mobile app we also collect:

• A silent anonymous app account — a random identifier created on first launch, with no name or contact details attached, so your settings and alerts can be saved
• A notification token and basic device details (device name, platform, last-active time) if you allow notifications
• Your notification and stock-alert preferences
• The searches you run
• The order or enquiry details you choose to send us

Your basket and saved garage vehicles are stored only on your device. The app contains no advertising and does not track you across other apps or websites.

How we use it

To process and fulfil orders, communicate about order status and enquiries, verify parts compatibility for your vehicle, send service reminders or product recommendations (only with your consent), improve our website, app and customer experience, and comply with legal and tax obligations under Tanzanian law.

How we share it

We do not sell, rent or trade your personal information. We share it only with service providers who handle it on our behalf and may not use it for their own purposes: our app's hosting and account system (Supabase), notification delivery services (Expo, Apple and Google), shipping and logistics partners (name and address only), payment processors, and WhatsApp/Meta when you choose to send an order or enquiry over WhatsApp. We also disclose information to legal authorities where required by Tanzanian law.

Cookies and security

Our website uses cookies to remember your preferences and analyse traffic; you can disable them in your browser, though some features may not work. We use SSL encryption for data transmission and take reasonable measures to protect your information, but no method of electronic transmission or storage is 100% secure.

Data retention

We keep your information for as long as needed to provide our services or as required by law. Order records and invoices are retained for a minimum of five years for tax and accounting purposes, even after you delete your app account — but we remove your name, phone number and address from those records so they can no longer identify you.

Your rights

You may request access to the personal data we hold, request correction of inaccurate information, request deletion of your data (subject to legal retention), and withdraw consent for marketing at any time. In the app you can delete your account and its linked data at any time from Account → Delete account; see deleting your account above.

Children

Our website and app are not directed at individuals under 18, and we do not knowingly collect personal information from minors.

Changes

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Returns and refunds

You may return a product within 14 days of delivery if:

• The part is unused, in its original packaging and in resalable condition
• The part received is incorrect or does not match the product description
• The part is defective or damaged on arrival

What we cannot accept

• Parts that have been installed, used or modified
• Electrical components that have been connected or tested, for safety and warranty reasons
• Parts ordered incorrectly by the customer — wrong vehicle or wrong specification
• Fluids, oils and lubricants once opened

Please verify fitment before ordering.

How to return

Contact us by email or WhatsApp within 14 days of receiving your order. Include your order number, the products you wish to return and the reason. We will respond within 2 business days with return instructions.

If the return is due to our error — wrong part sent, or a defective product — Motarix Automotive covers the return shipping cost. For any other reason, including change of mind or a customer ordering error, return shipping is the customer's responsibility.

Refunds

Once we receive and inspect the returned item we process refunds within 7 business days, to the original payment method. Shipping costs are not refundable unless the return is due to our error.

Replacements and damage in transit

If you received the wrong part or a defective item we send the correct replacement at no additional cost once the return is received and inspected. Exchanges for a different product are processed as a return and a new order. If your order arrives damaged or items are missing, contact us within 48 hours of delivery with photos of the damage and packaging and we will arrange a replacement or refund promptly.